AT A GLANCE
Challenges
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Organization & Accessibility
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Responsive Support
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Transparency & Accountability
Solutions
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Centralized Live Portal
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Proactive, Continuous Support
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Transparent Communication & Contract Management
THE CUSTOMER
Matthews Real Estate Investment Services™ is a commercial real estate investment services and technology firm and industry leader in investment sales, leasing, and debt and structured finance. Headquartered in Nashville, TN, with more than 25 offices across the United States, Matthews™ has experienced unprecedented growth in the last decade, adding over 600 real estate professionals to serve clients while continuing to expand into new markets.
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As Matthews™ continued to expand, they sought a telecommunications partner who could not only offer a full-service solution that would keep Matthews™ connected, operational, and efficient, but also one who was accessible and attentive to their needs. Matthews™ required responsiveness, organization, and transparency as well as a comprehensive solution to streamline operations and optimize costs. This pursuit of high-quality performance led them to Cloverleaf Networks, a Phoenix-based technology firm known for its top-tier, customized connectivity solutions and superior customer service.
The live portal is incredibly helpful in giving an at-a-glance visual to all of our sites and accounts. It’s also a huge help to maintaining accurate and up-to-date information.
CHALLENGES FACED PRIOR TO CLOVERLEAF NETWORKS PARTNERSHIP
Rapid growth can be viewed as a tremendous success for any company – and Matthews Real Estate Investment Services™ is no exception. But with that growth came challenges that previous providers struggled to adequately address:
Organization & Accessibility
Matthews™ sought a partner that could centralize and maintain accurate account information in one accessible location, creating more efficient operations to support its rapid growth.
Responsive Support
They required a partner who provided ongoing technical assistance and responsiveness, ensuring timely assistance when needed and the presentation of swift resolution to any newly identified challenges.
Transparency & Accountability
They needed a partner who would maintain open communication and transparent contract management to prevent unexpected expenses and allow Matthews™ to have greater control in subsequent contract negotiations.
CLOVERLEAF NETWORKS' TAILORED SOLUTION
Acknowledging the critical needs of Matthews Real Estate Investment Services™, Cloverleaf Networks implemented a tailored solution addressing their specific pain points. Key components of the solution included:
Centralized Live Portal
Implementing a reliable, robust, live portal (CLOE) with accurate and up-to-date information allowed Matthews Real Estate Investment Services™ and their team members to access crucial data seamlessly, enhancing overall efficiency and eliminating dependence on outdated, less-reliable spreadsheets.
Proactive, Continuous Customer Support
Cloverleaf Networks provided Matthews™ with 24/7 monitoring of its systems, ensuring immediate outreach and response to identified disruptions in connectivity, and delivering solutions specifically curated to support Matthews™ unique business needs, saving time and lost productivity.
Transparent Communication & Contract Management
Cloverleaf Networks provided clear, consistent, and transparent communication through regularly scheduled touchpoints and access to Ryver, Cloverleaf’s workforce collaboration platform, allowing Matthews™ team members to focus on their daily operations and instantly connect through Ryver, as needed. Cloverleaf also committed to proactively notifying Matthews™ about expiring contracts, avoiding unexpected cost escalations.